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Governance

We are committed to providing safe, ethical, and coordinated care across all disciplines in our practice. This governance overview outlines the key policies, professional standards, and regulatory commitments that guide our work and ensure accountability to those we serve.

  • We are committed to upholding the highest standards of ethical and professional care. Each member of our team practices in accordance with the code of conduct and ethics outlined by their respective professional councils both locally and overseas. 

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    We believe in:

    • Respecting your dignity, privacy, and autonomy

    • Practising within the boundaries of our professional competencies

    • Offering compassionate, evidence-informed care

    • Maintaining clinical confidentiality and safeguarding protocols

  • We comply with the Data Protection Act 2017 (Mauritius). All personal and health information is handled confidentially, stored securely, and used only with informed consent. We will store your data for a minimum of seven years.

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    You may request access to your records, ask questions about how your data is used, or raise concerns with our appointed Data Protection Officer.

  • Before beginning any kind of therapy, you will be asked to complete an informed consent form. Depending on the activity, this may include an indemnity form. This ensures that:

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    • You understand the nature and purpose of the proposed services. 

    • You are aware of your rights as a client.

    • You can make informed decisions about your care. 

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    You are welcome, and encouraged, to ask questions at any time. 

  • We take all feedback seriously. If you have concerns about your experience, we encourage you to raise them. All complaints are welcomed and reviewed by our Clinical Director, managed in accordance with ethical and clinical standards so that we can further improve our practice.

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    How to submit a complaint:

  • Our practice is managed through a collaborative governance structure that includes licensed clinicians who also act as administrative leads. We are committed to continuous improvement, annual clinical audit, and multidisciplinary care planning. 

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    We aim to provide safe, transparent, and accountable care for every client who we work with.

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  • As a multidisciplinary team, we work collaboratively to support each client’s unique needs. With your consent, professionals within the team may consult each other to ensure coordinated care and better outcomes. You have the right to know who is involved in your care and to request a summary of your treatment plan at any time.

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  • We are committed to safeguarding the well-being of children, vulnerable adults, and all clients in our care. Any serious concerns are managed according to our internal safeguarding and risk management protocols, which comply with ethical and legal requirements.

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